Terms
Last updated: July 2026
About these terms
These terms apply to the use of the Saru Solutions website and to any services you enquire about or take up with us. By submitting an enquiry or accepting a quote, you agree to these terms. Saru Solutions is a UK-based web design and support service for small businesses. These terms are written in plain English. Full terms are confirmed in writing before any work begins.
Service enquiries
Submitting an enquiry form does not create a contract, start a subscription or take any payment. We will review your enquiry and respond by email with the recommended plan, billing option and any third-party costs. Work begins only once a quote or invoice has been agreed in writing between both parties.
Payments and invoices
No payment is taken through the Saru Solutions website. If you decide to proceed after reviewing your quote, we send an invoice manually by email. Payment is due as set out on that invoice. We do not use online payment processing or subscription billing on this website. Your plan only starts once the invoice or payment arrangement has been agreed and confirmed in writing.
Monthly website plans
Our monthly website plans — Growth and Business — cover the design, build, hosting and ongoing support of your website. There is no large upfront build fee. Your plan is billed monthly as set out in your invoice. Monthly plans can be cancelled with 30 days' written notice to contact@saru.solutions. Plan prices are confirmed in your quote and invoice before any work starts.
Free Launch
Free Launch is an application-based one-page website for eligible businesses. It has no monthly plan. Applications are reviewed before acceptance, and we will confirm whether the project can be accepted before any work starts. Free Launch does not include ongoing monthly updates or support. The customer supplies and owns the domain and provides final copy, logo and images.
Third-party costs
Some services require third-party products such as domain names, business email accounts, paid plugins or specialist software. These costs are separate from our plan fees. We will identify any third-party costs and confirm them with you before work starts, so there are no surprises. Examples include domain registration, Google Workspace licences, booking systems, e-commerce tools and paid integrations. We do not mark up third-party costs.
What your plan includes
Your plan includes the website design and build, hosting, SSL, domain setup support and ongoing updates and support within reasonable scope. The scope of updates and support is agreed between us — it covers small content changes, fixes and general maintenance, not unlimited redesigns or new features. Any significant additional work will be quoted separately before it proceeds.
One-off support
One-off support or work outside the scope of your plan can be quoted on request. We will confirm the price and scope in writing before any additional work starts.
Content and intellectual property
You own your business name, logo, text, images, domain name and all the content you provide. Saru Solutions designs and builds the website and manages the technical setup while your plan is active. After 12 continuous months on a paid plan, you may request a one-time buyout quote for full ownership of the website build and code. This is a separate one-off fee and is not automatic. Until a buyout is agreed and paid, the website build and code remain the work of Saru Solutions.
Cancellation and what happens next
Monthly plans can be cancelled with 30 days' written notice. Free Launch has no monthly plan and no cancellation notice period. Fees already paid are not refunded for any unused period. On cancellation, your website may be taken offline at the end of the notice or plan period. You will retain ownership of your domain name, business name, logo, text, images and all content you provided. We will assist with a reasonable handover if requested.
Limitation of liability
We take reasonable care in delivering our services but cannot guarantee uninterrupted availability of third-party platforms, hosting or email services. Our liability for any claim arising from our services is limited to the amount you have paid us for the specific service in question. We are not liable for indirect losses such as lost revenue or business opportunity.
Changes to these terms
We may update these terms from time to time. If we make significant changes, we will let you know by email. Continued use of our services after changes take effect means you accept the updated terms.
Contact
If you have any questions about these terms, please email contact@saru.solutions.